Notes on Synchronization

The following are exceptions to synchronization between Outlook and Lotus Notes and the handheld:

• Items removed from the handheld via aging to free up space (See Data Storage and Aging) are not deleted from Outlook or Lotus Notes.
• Items in the Outlook or Lotus Notes and handheld Sent Items folders are not synchronized unless your IT administrator has explicitly enabled this synchronization.
• New mail received on the handheld in folders other than Inbox (you set this up in Good Messaging Preferences) will include only the header or the header and body of the message, depending upon which of these two options your IT administrator has enabled for your handheld.
• Items sent to the Drafts folder are not sent from Outlook or Lotus Notes to handheld and vice versa.
• Items originally filtered into an unsynchronized Exchange or Domino server folder are synchronized if moved or copied to a synchronized folder, subject to the rules in the following item.
• For email messages older than three days that have accumulated while your handheld was turned off (when you were on vacation and out of coverage, for example), only headers are sent to the handheld (unless your IT administrator enables delivery of the complete message). Email messages older than a month are not synchronized; neither message nor header is sent.
• Email recipients in the To: field are limited to 32.
• If you exceed your Exchange mailbox storage limit, your handheld will display the following message: "You are over your host email storage quota. The handheld cannot send or receive email until you free up mail storage from your desktop computer."

The handheld will pause for 15 minutes before trying again to synchronize with your Outlook or Lotus Notes accounts. Clear some mail from your mailbox using Outlook or Lotus Notes or request a higher quota from your IT administrator. Good Messaging will retry every 15 minutes until you are no longer over quota.

• Good Messaging will not synchronize Outlook or Lotus Notes with a Pocket PC that is cradled and connected to a PC currently running ActiveSync. This applies to Windows Mobile versions earlier than 6.0 and ActiveSync versions earlier than 4.5. For versions that support synchronization, "Allow wireless data connections" must be enabled when the ActiveSync partnership between the device and desktop is established.