Article ID: 16000
Date: 12 September 2011

Table of Contents

Good Messaging ServerSymptom/Cause/RemedyHow toGeneral
Good Management (GMS & GMC)Symptom/Cause/Remedy  
Good Messaging Client (GC)Symptom/Cause/RemedyHow toGeneral
Good Mobile Intranet (aka GoodAccess)Symptom/Cause/RemedyHow toGeneral
Good Forms (aka GoodInfo) How to 
Good Mobile Access How to 
    
Good Mobile Messaging - Lotus DominoSymptom/Cause/Remedy  
    
Smartphone HandheldAudiovox SMT5600
Motorola MPx220 
    
Pocket PC HandheldDell Axim X50 (wi-fi only)HP iPAQ 6315Samsung i700
 Samsung SCH-i730Siemens SX66Sprint PPC-6601
 Symbol MC50 (wi-fi only)T-Mobile Pocket PC Phone EditionVerizon Audiovox XV6600 & XV6700
 Motorola QNokia E61 & E62iPhone
 Android  
PalmOne HandheldTreo 700p Treo 700w Treo 650 & Treo 600
    
GoodMonitoring Portal   
GoodLink Small Business Server Edition   
GoodLink Hosted Edition   
Other Topics & Resources   



Recent KB Updates & Addition

18800:"Uninstall Not Successful" message when trying to uninstall Good on an Android device.
18788: iOS Compliance Check Failed - Enterprise Wipe - User out of Compliance Updated 03 August 2011
18784: When you go into Settings, Applications on THIS particular device (T-Mobile myTouch 4G Slide) and then look at the Good for Enterprise client, it will APPEAR that the button to move to SD card is active.

18783: Delay Opening Plain Text Email on 1.9.0.516 GMM iOS Client
18782: Good client hangs on "Decrypting Data" after entering password. Good client won't unlock.
18781: How do you get the full list of Supported Devices from the Good Monitoring Portal?
18778: Good Mobile Control version 1.3.1.77 (Exchange) error of "IPA file parse failed" seen when attempting an upload of an iOS enterprise application.

18754: How to move the GoodLink Server Cache Directory to a different location Updated
18777: HTML email messages are not displayed correctly on Blackberry devices using BES versions earlier than 5.x.
18776:
“Reply All” behavior on Good Android 1.7.3.168
18773: Getting the following errors and events when installing GMMS 6.3.1.23 or later
18772: How to make sure if the GMM environment is able to lookup FreeBusy using EWS (Exchange Web Service)?
18771: When provisioning on an Android device, the user enters the PIN and it changed the lower case 'z' to a '.' (period) and does not allow the user to provision the device. When you go back to change the '.' back to a 'z' and navigate away from the field, it changes it to a period again.
18769: No Badge Notifications and Calendar reminders
18766: Enter the Password for Exchange Account
18763: Work around for using strong ciphers for GMM and GMC communication

18762: Paused due to Exchange Network Error
17914: Handheld displays "user not activated, please contact your IT administrator" during setup
18752: How to set Domino GoodAdmin responses to route to Group Account (mailfile) / Is there a way to have replies to GoodAdmin go to helpdesk group account?
18751: Where is the software to install the Good Mobile Access server? It is not part of the download package.
18726: Latest List of Supported Policies
18710: Messages deleted OR marked read/unread fail to sync until performing a manual send/receive now
18706: Android Screen Capture / Screenshot
18703: Minimum MAPI/CDO version for Exchange 2010
12041: How To Set and Confirm an Alternate Port for GMM and GMC "BEFORE" installation
18669: How to move the SQL database to another host
18696: With the new GFE version for Android version 1.6.1, the notification icon never clears despite there being zero messages
18694: Moving Users to Exchange 2010
18689: Changing Policy for require Password on Application Startup
18681: Understanding OTAPing to Good Server version 6.0.x
18618: How to find crash logs for iPhone on Mac, Vista and XP
18325: NSPI connections on a Windows Server 2008-based Domain Controller may fail with an error code: "MAPI_E_LOGON_FAILED"
18529: Manually Installing Microsoft SQL Server 2005 Command Line Query Utility (SQLCMD)
18528: Testing SQL Server connectivity using SQLCMD.EXE
12041: How To Set and Confirm an Alternate Port for GMM and GMC "BEFORE" installation
18574: Samsung Jack Windows Mobile 6.5 Update
18557: Attempting to add a user results in Error - There was a problem performing the search
18546: How do I change from the Good Home Screen to the TouchFLO Home Screen on the HTC TouchPro2 device
18545: How do I change from the TouchFLO Home Screen to the Good Home Screen on the HTC TouchPro2 device
18363: Good Mobile Messaging installation fails with error old version of MAPI when New MAPI/CDO version released by Microsoft on 8/2008 is used
18524: Good Mobile Access SR1 Server Install Simulator
18297: Copy / Paste of Calendar Events in Outlook Does Not Synch Properly on Device
18509: Users are not receiving welcome email when added to GMC SR1 for iPhone
18469: GMM client versions 6.0.0.121 and 6.0.0.118 and what devices they support
18444: What does the Good Mobile Messaging client version 6.0.0.119 address?
18280: "Send As" Permissions Issue Overview
18453: Upgrade Steps From Exchange Good Version 5 to Version 6
18446: GAC Server Server service will stop after 5 to 10 seconds
18431: Good Mobile Messaging - Security Bulletin
18413: Good Messaging Server service will not stay started
18388: GMM Client 5.0.5.36 and 6.0.0.110
18252: Does Good support the Samsung i325 (Sprint Ace)
17967: Good Mobile Messaging Server and 64 Bit Mode Windows Server 2003 and 2007

18325: NSPI connections on a Windows Server 2008-based Domain Controller may fail with an error code: "MAPI_E_LOGON_FAILED"
18324: Intermittent Soft Resets on Sprint and Verizon Wireless Motorola Q9c (Windows Mobile 6.0)
18322: Australia, New Zealand Time Zone and Daylight Saving Time (DST) update.
18308: How to add a contact in Good Mobile Messaging
18307: How to send attachments in Good Mobile Messaging
18306: How to Hard Reset an i760
17287: Handheld with this serial number was already provisioned in Good Operations Center
18305: How to configure Good Preferences in Good Mobile Messaging
18304: How to Compose and Send an Email with Good Mobile Messaging
17569: A Good enabled device seems to be stuck in the “Securing Channel” phase of the OTA setup for more than 15 minutes
18150: Using Voice Dialing with Good Messaging Contacts on Palm OS handhelds
17886: Good Tools User Interface
18092: Good Mobile Messaging and List View on the Motorola Q 9h
18179: Good Client 5.0 - User not able to enable Bluetooth Discoverability
18145: GMM 5.0 Free/Busy Not Working on Device but working in Outlook
18143: Requirements for Proper Free/Busy Function in GMM 5.0
18140: Daylight Savings Time Adjustment 2007
18139: New Zealand, Western Australia Daylight Saving Time (DST) Changes
18103: Mounting a Public Folder Store in a pure Exchange 2007 Environment allows for opening an Exchange Session
17960: How to set GoodAdmin Permissions in an Exchange 2007 Native or Mixed Environment
17736: Why are users Flow Controlled?
18069: Error 50 on Sprint Motorola Q

17635: Provisioning Stuck on Verifying Certificates
17729: What is the Certificate Revocation List (CRL)?
18038: In low coverage areas data stalls will be frequent on the T-Mobile Dash
18037: Can't select text to delete, copy or cut on the T-Mobile Dash
18036: Use the numeric PIN when provisioning 4.9.3 on the T-Mobile Dash
18023: The Good dialer on the Telstra Samsung Blackjack does not support USSD numbers
18022: Use the numeric PIN when provisioning 4.9.3 on the Telstra Samsung Blackjack
18001: GMM 4.9.3 - Mail delivery appears delayed on the Telstra Treo 750
17991: Role Based Administration 4.9.3 GMC Issue - Cannot Add Users and Groups to Roles Because Child Domain is not Listed
17976: Sync for Certain Sessions of the Good Client Stops with the Sessions Listed as "Flow Control"
17495: Error 0x80000003 during Downloading an OTA setup
17450: Error 800409e4 or Error 80040154: Accessing GoodLink Management Console from a Remote XP WorkStation
17698: How to use TestCDO in GoodTools
17699: How to run GLS Connect in GoodTools
17700: How to run CreateProfie from GoodTools
17701: How to run ManageProfile from GoodTools
17702: How to use Purgeuser in GoodTools
17703: How to use the Registry Settings tab in GoodTools
17954: Treo 680 Password Shows as "Boxes" Instead of Stars (****) and Doesn't Work
17958: How to run the ApplySendAsPermission tool to setup the "Send As"; permission for the GoodAdmin Service Account
17387: Good Mobile Messaging server failover methods and cache storage options
17929: Known Issue: Calendar and Tasks soft buttons do not display Good Messaging applications
17928: Known Issue: Working Offline icon is partially obstructed by the scroll bar
17907: Known Issue: Multi-selecting emails does not work
17902: Known Issue: Fatal Error after saving password
17901: Known Issue: The Good Launcher does not appear in the start menu
17900: Known Issue: Sending large amounts of email to yourself from GMM while working offline results in a crash
17899: Known Issue: Some links cannot be opened from GMM Notes application
17882: Daylight Savings Time Change
17488: After OTA Install "Place in cradle and run setup to personalize your handheld" Message Is Displayed
17532: How to move the GS (GS) configuration to new hardware when the existing hardware is inaccessible
17867: Steps to check the memory usage on a Nokia handheld
17866: Useful commands for use on a Nokia handheld (with screenshots)
17865: One letter shortcuts sometimes fail on Nokia due to the function key being enabled
17864: Steps for accessing Good Email or Good Launcher during a phone call on Nokia
17863: Information on S60 as a Symbian operating system version for Nokia handhelds
17862: Date and time text in Good Email on Nokia is too near the sender’s name
17861: Dashes cannot be typed when entering a phone number into Good Contacts on Nokia
17860: Composed messages don’t appear in drafts folder
17859: "Packet Data on Hold" popup message when placing or receiving calls on Nokia
17858: Steps for dismissing the yellow notification strip on Nokia
17857: Interface information for the red “x” icon appear near file attachment on Nokia
17856: How to Customize Application Shortcuts on Nokia Home Screen
17855: Default unlock password for Nokia handhelds
17854: Nokia Good Messaging client gets stuck at 0% while downloading services
17853: How to choose the correct APN for a Nokia handheld using Good Mobile Messaging
17852: Good Mobile Messaging v4.9.2.8 - How to Setup Multiple GMC Nodes
17851: Nokia E61, E62 Access Point Selection Help
17822: E61 certificate installer error
17821: Nokia E61 and OTA issue
17820: Domino GMM GMC could not be opened
17819: How to move the Good Management server for Domino to a New Host
17818: How to move the Good Messaging server for Domino to a New Host
17817: Read and Unread issues in Domino
17816: Domino console message: Good Messaging: Begin differential database backup
17807: Treo 700w Lookup feature on the Today screen does not search Good Contacts
17806: 700p Will Not Respond After being left idle
17805: GX_ASSERT Error on Treo 700p
17804: Good Mobile Messaging Calendar not fully integrated for Nokia E61
17803: Good Mobile Messaging Contacts not fully integrated for Nokia E61
17756: Treo 700p stuck on "Initializing GoodLink"
17757: How to check the ROM version on a Device
17678: How to Hard Reset the Treo 700w
17707: Treo 700w support information
17776: Devices Categorized by Handheld Family

17802: Multiple Handhelds on One Good Mobile Messaging Account
17801: Calendar softkey launches native Calendar application
17800: Unable to download 3rd party application
17798: Pocket Outlook folder is empty
17797: Agenda and Contactprs softkeys do not launch Good Messaging applications
17795: Caller ID is sometimes not displayed for a known contact
17794: Pocket Outlook does not launch with Good Messaging installed
17792: Device hangs at the connect stage during OTA provisioning
17791: Calendar, Contacts or Tasks soft buttons do not display Good Messaging applications
17790: Deleting an occurrence of a recurring meeting from the organizer's device does not delete from organizer's Outlook
17789: Accepting an appointment after tentatively accepting does not update in Outlook
17788: Pressing the Email hardware button does not launch Good Messaging
17787: Can't add new speed dial contact from Good Contacts
17786: Can't access Good Messaging Contacts from Phone Application
17783: Will Good Messaging work with more than one NAB?
17782: Telephone numbers are flipped in Contacts
17781: Good Contacts are showing up as doubled or tripled
17780: Can a new meeting be created on the handheld or just an appointment?
17779: Cannot provision accounts from multiple Lotus Domino Directory NABs
17775: Good Mobile Messaging for Lotus Domino: Good Management Server: Logon Failure For Service
17722: Lotus Domino GMC Error: 80004005 creating user username/servername for OTA - Unable to find path to server
17721: Lotus Domino GMC Error: 80004005 creating user username/servername for OTA - You are not authorized to perform that operation
17720: Lotus Domino Checklist
17728: GMC error - Failed to update this user - Error 80004005
17723: How does a customer get their account number
17684: How to use the Good Datacenter Connect Tool
17655: How to change the serial number and license key for GoodLink Server
17540: Users Paused After Applying Microsoft(MS) Exchange 2003 Message Store Hot-fix
17336: How to manually remove the GoodLink Client from a Pocket PC handheld
GoodAccess Symptom/Cause/Remedy section
GMC/GMS 8004 & 8007 series messages
13096: Minimum Exchange Security Settings for the GoodAdmin Domain Account

13025: How to move the GoodLink Server to new hardware

17346: Smartphone FAQs
17416: GoodLink Server does not have a default Good Software policy for one or more of the handheld types
17415: Reminders for recurring meetings in GMT-0 time zone
12060: How to configure GoodLink Server to use a proxy

17404: When attempting to download an attachment, "Cannot download. Attchments of this kind have been disabled by the administrator" is displayed
17281: How to customize the OTA Alert Message
17079: How to find the underscore when using GoodLink client applications on a Treo 600

17395: How to fix calendar off by one hour in GMT +0800 countries
17371: New User Joining Company - Good Monitoring Portal FAQ

17353: Mapi Dialog Box Failure on Install of Goodlink Software
17211: GoodMonitoring Portal error: I'm not authorized to access the requested information
17361: WiFi Network Configuration Requirements
17118: Does GoodLink support beaming contacts?
17357: Does GoodLink support sending file attachments?




GoodLink Server Symptom/Cause/Remedy

18413: Good Messaging Server service will not stay started
18363: Good Mobile Messaging installation fails with error old version of MAPI when New MAPI/CDO version released by Microsoft on 8/2008 is used
18325: NSPI connections on a Windows Server 2008-based Domain Controller may fail with an error code: "MAPI_E_LOGON_FAILED"
18297: Copy / Paste of Calendar Events in Outlook Does Not Synch Properly on Device
17540: Users Paused After Applying Microsoft(MS) Exchange 2003 Message Store Hot-fix
17416: GoodLink Server does not have a default Good Software policy for one or more of the handheld types
17415: Reminders for recurring meetings in GMT-0 time zone
17353: Mapi Dialog Box Failure on Install of Goodlink Software
17211: GoodMonitoring Portal error: I'm not authorized to access the requested information
16007: Cannot install GoodLink Server version 2.0.x on an Exchange Server running Win2k
14081: Handheld disconnects once the services are restarted
14078: Error 1069: The service did not start due to a logon failure
14076: GoodLink Server service will not stay started
14072: GoodLink Server Performance Monitor object is missing
14065: GoodLink Server service restarting every 5 minutes - cdo::logout crash
14062: Serial Number field is grayed out when adding user
14058: Changes to User Policy applications in the GMC does not populate to handheld
14054: Error 2 : Not provisioned in server
14051: Cannot upgrade CDO.dll
14048: GoodLink Server Installation Error - Correct MAPI profile
14033: Failed to logon to the mailbox for user "USERNAME" using MAPI
14032: Exchange mailbox cannot be accessed by the administrator or the user when the GoodLink service is running
14027: You cannot install any GoodLink(TM) Server products until you install Microsoft® Exchange Administrator® or Microsoft® Exchange System Management
14011: GoodLink Server failed to connect and authenticate with GoodLink data center
14002: Error 3563: Unable to Access the Exchange Server

 

GoodLink Server How to

18694: Moving Users to Exchange 2010
18453: Upgrade Steps From Exchange Good Version 5 to Version 6
18529: Manually Installing Microsoft SQL Server 2005 Command Line Query Utility (SQLCMD)
18528: Testing SQL Server connectivity using SQLCMD.EXE
17886: Good Tools User Interface

18103: Mounting a Public Folder Store in a pure Exchange 2007 Environment allows for opening an Exchange Session

17958: How to run the ApplySendAsPermission tool to setup the "Send As"; permission for the GoodAdmin Service Account
17802: Multiple Handhelds on One Good Mobile Messaging Account
17723: How does a customer get their account number
17703: How to use the Registry Settings tab in GoodTools
17702: How to use Purgeuser in GoodTools
17701: How to run ManageProfile from GoodTools
17700: How to run CreateProfie from GoodTools

17699: How to run GLS Connect in GoodTools
17698: How to use TestCDO in GoodTools
17684: How to use the Good Datacenter Connect Tool
17655: How to change the serial number and license key for GoodLink Server
17532: How to move the GS (GS) configuration to new hardware when the existing hardware is inaccessible
17281: How to customize the OTA Alert Message
17395: How to fix calendar off by one hour in GMT +0800 countries
17133: How to install Exchange System Manager
17014: How to use the ManageProfile Tool, NTWMS replacement
16010: How to turn off Public Folders Synchronization
14086: How to use the purgeuser tool
14073: How to disable the Auto Signature on the GoodLink Server
14068: How to use the Verify Index tool
14057: How to move the GoodAdmin mailbox from an Exchange 5.5 Server to an Exchange 5.5
14042: How to move emails greater than 30 days onto the GoodLink Device
14005: How to change the drive letter when moving the cache folder

 

GoodLink Server General

18754
: How to move the GoodLink Server Cache Directory to a different location
18773: Getting the following errors and events when installing GMMS 6.3.1.23 or later
18772: How to make sure if the GMM environment is able to lookup FreeBusy using EWS (Exchange Web Service)?
18703: Minimum MAPI/CDO version for Exchange 2010
18681: Understanding OTAPing to Good Server version 6.0.x
18280: "Send As" Permissions Issue Overview
18431: Good Mobile Messaging - Security Bulletin
17967: Good Mobile Messaging Server and 64 Bit Mode Windows Server 2003 and 2007
18145: GMM 5.0 Free/Busy Not Working on Device but working in Outlook
18143: Requirements for Proper Free/Busy Function in GMM 5.0
18140: Daylight Savings Time Adjustment 2007
18139: New Zealand, Western Australia Daylight Saving Time (DST) Changes

17736: Why are users Flow Controlled?
17729: What is the Certificate Revocation List (CRL)
17387: Good Mobile Messaging server failover methods and cache storage options
17882: Daylight Savings Time Change
17335: Windows 2003 SP1 DCOM permission issue
17222: Disconnect Reasons
17221: Pause Reasons
17171: Exchange 2003 SP1 cross-site mailbox move issue
17089: Exchange Security Settings for the GoodAdmin Domain Account - Exchange 5.5 with Exchange 2000 / 2003
14097: Troubleshooting Public Folders
14088: Does GoodLink Server support Recovery Storage Groups?
14047: GoodLink Server Virus Scanning Configuration
14059: CDO & MAPI version compatibility list
14055: MAPI32.dll version information
14035: Why does the GAL feature take a long time?
14006: Exmerge tool can not be used to move GoodLink user mailboxes
12041: How To Set and Confirm an Alternate Port for GMM and GMC "BEFORE" installation


GoodLink Management (GMS, GMC, & GAC) Symptom/Cause/Remedy
18788: iOS Compliance Check Failed - Enterprise Wipe - User out of Compliance Updated 03 August 2011
18784: When you go into Settings, Applications on THIS particular device (T-Mobile myTouch 4G Slide) and then look at the Good for Enterprise client, it will APPEAR that the button to move to SD card is active.
18783: Delay Opening Plain Text Email on 1.9.0.516 GMM iOS Client
18782: Good client hangs on "Decrypting Data" after entering password. Good client won't unlock.
18778: Good Mobile Control version 1.3.1.77 (Exchange) error of "IPA file parse failed" seen when attempting an upload of an iOS enterprise application.
18777: HTML email messages are not displayed correctly on Blackberry devices using BES versions earlier than 5.x.
17914: Handheld displays "user not activated, please contact your IT administrator" during setup
18726: Latest List of Supported Policies
18669: How to move the SQL database to another host
18689: Changing Policy for require Password on Application Startup
18557: Attempting to add a user results in Error - There was a problem performing the search
18446: GAC Server Server service will stop after 5 to 10 seconds
17991: Role Based Administration 4.9.3 GMC Issue - Cannot Add Users and Groups to Roles Because Child Domain is not Listed
17976: Sync for Certain Sessions of the Good Client Stops with the Sessions Listed as "Flow Control"

17450: Error 800409e4 or Error 80040154: Accessing GoodLink Management Console from a Remote XP WorkStation
17728: GMC error - Failed to update this user - Error 80004005
17321: 80004003 Opening User
17233: 8004011d Opening Good Admin mailbox
17372: 80040901 when opening tabs for users
17292: 80040951 GoodLink Management Client API call failed
17308: 80040953 when trying to create user in GMC
17243: 80040958 creating user
17248: 80040968 when accesing user in GMC
17218: 8004096e opening user
17424: 8004096FAdding User
17319: 8004096f Creating User
17239: 80040976 Loading user index
17169: 80040976 loading user index when selecting Users container in GMC
17422: 80040980 When Adding user in GoodLink Management Console
17434: 80040981 When Adding New User for Cabled

17316: 80040984 when trying to create a new user
17290: 80040985 creating user 'GL User' with handheld serial number 'Device SN'

17345: 80040989 When Adding Users
17287: Handheld with this serial number was already provisioned in Good Operations Center
17322: 800409b1 opening GoodLink Management Console
17417: 800409b9 when adding to GMC
17407: 800409c7 adding a user to the GMC
17288: 800409c8 GoodLink Management Server on machine 'GoodLinkServerName' denied access to logged on user 'Domain\non-GLAdmin'
17304: 80040b02 When Viewing Sync Details & Service Details Tabs In GMC
17315: 80040b13 GoodLink Management Client API call failed
17323: 80040b14 While Uploading Custom App
17293: 80070721 Connecting to Goodlink Management Server (GMS)
17401: 800703e5
17376: 800703e5 Connecting to GoodLink Management Server
17317: 800703e5 when connecting to GoodLink Management Server


GoodLink Client Symptom/Cause/Remedy

18710: Messages deleted OR marked read/unread fail to sync until performing a manual send/receive now
18696: With the new GFE version for Android version 1.6.1, the notification icon never clears despite there being zero messages

18150: Using Voice Dialing with Good Messaging Contacts on Palm OS handhelds
18179: Good Client 5.0 - User not able to enable Bluetooth Discoverability

17569: A Good enabled device seems to be stuck in the “Securing Channel” phase of the OTA setup for more than 15 minutes
17635: Provisioning Stuck on Verifying Certificates
17929: Known Issue: Calendar and Tasks soft buttons do not display Good Messaging applications
17928: Known Issue: Working Offline icon is partially obstructed by the scroll bar

17907: Known Issue: Multi-selecting emails does not work
17902: Known Issue: Fatal Error after saving password
17901: Known Issue: The Good Launcher does not appear in the start menu
17900: Known Issue: Sending large amounts of email to yourself from GMM while working offline results in a crash
17899: Known Issue: Some links cannot be opened from GMM Notes application
17488: After OTA Install "Place in cradle and run setup to personalize your handheld" Message Is Displayed

17801: Calendar softkey launches native Calendar application
17800: Unable to download 3rd party application
17798: Pocket Outlook folder is empty
17797: 17797: Agenda and Contactprs softkeys do not launch Good Messaging applications
17795: Caller ID is sometimes not displayed for a known contact
17794: Pocket Outlook does not launch with Good Messaging installed
17792: Device hangs at the connect stage during OTA provisioning
17791: Calendar, Contacts or Tasks soft buttons do not display Good Messaging applications
17790: Deleting an occurrence of a recurring meeting from the organizer's device does not delete from organizer's Outlook
17789: Accepting an appointment after tentatively accepting does not update in Outlook
17788: Pressing the Email hardware button does not launch Good Messaging
17787: Can't add new speed dial contact from Good Contacts
17786: Can't access Good Messaging Contacts from Phone Application
17404: When attempting to download an attachment, "Cannot download. Attchments of this kind have been disabled by the administrator" is displayed
17216: How to bring the Palm Contacts Back on the Treo 600
17185: Error 91: Invalid GDP Session Key
16016: Debug "cleardata" command doesn't clear the user data
16006: All calendar entries are 3 hours off
14093: Handheld Error 95
14084: Reprovisioning after remote wiping data from the handheld allows option to upgrade the software
14075: GAL lookup feature doesn't complete
14071: Error 264
14066: Handheld displays error 49 then error 73
14063: Handheld repeatedly displays "Receiving public folder"
14061: Handheld gets stuck at 15:Connecting
14050: An internal error occured while trying to setup your device. Please run setup again
14037: Handheld receives error 49 press R to reconnect. After pressing R, handheld then displays error 44
14017: Messages read in Outlook do not show up read on handheld
14016: Using reprov command with code produces error unknown command
14010: Calendar appointment does not synchronize to the handheld
14009: Error:0 in Provisioning handheld
14008: 25:Network Congestion

 

GoodLink Client How to

18618: How to find crash logs for iPhone on Mac, Vista and XP
18546: How do I change from the Good Home Screen to the TouchFLO Home Screen on the HTC TouchPro2 device
18545: How do I change from the TouchFLO Home Screen to the Good Home Screen on the HTC TouchPro2 device
18308: How to add a contact in Good Mobile Messaging
18307: How to send attachments in Good Mobile Messaging
18306: How to Hard Reset an i760
18305: How to configure Good Preferences in Good Mobile Messaging
18304: How to Compose and Send an Email with Good Mobile Messaging
17336: How to manually remove the GoodLink Client from a Pocket PC handheld
16012: How force all Distribution Lists to appear on the handheld

GoodLink Client General

18469: GMM client versions 6.0.0.121 and 6.0.0.118 and what devices they support
18444: What does the Good Mobile Messaging client version 6.0.0.119 address?

17361: WiFi Network Configuration Requirements
17357: Does GoodLink support sending file attachments?

17118: Does GoodLink support beaming contacts?

14060: What is the handheld default password?

 


Good Mobile Access How To

18524: Good Mobile Access SR1 Server Install Simulator

GoodAccess Symptom/Cause/Remedy

17451: GoodAccess error 406 Not Acceptable
17426: GoodAccess Server Add / Remove Button greyed out in Server Installation Manager
17382: GoodAccess Error: Can't register server with GMS. Aborting installation -2147218974
17406: After Installing GoodAccess server, OTA setup stops on error 0x3/0x6/0x00000006
17405: Good Access fails to start due to missing default Windows COM security privileges
17349: GoodAccess Error 73 : Access Denied
17348: GoodAccess Error 72 : Service provider not found
17343: GoodAccess Service fails to start with error "GAS:PushUIManager startup failure"
17339: GoodAccess Client Error - Session has expired or was never initialized
17253: GoodAccess 1067 service startup error after upgrade

GoodAccess How to

17459: Making Images Link to Other Pages with GoodAccess

GoodLink Forms aka GoodInfo How to

14077: How to move the GoodInfo mailbox to another Exchange 2000 Server

 


Smartphone Information

18388: GMM Client 5.0.5.36 and 6.0.0.110
18252: Does Good support the Samsung i325 (Sprint Ace)

17346: Smartphone FAQs


Pocket PC Information

18574: Samsung Jack Windows Mobile 6.5 Update
18069: Error 50 on Sprint Motorola Q
18038: In low coverage areas data stalls will be frequent on the T-Mobile Dash
18037: Can't select text to delete, copy or cut on the T-Mobile Dash
18036: Use the numeric PIN when provisioning 4.9.3 on the T-Mobile Dash
18023: The Good dialer on the Telstra Samsung Blackjack does not support USSD numbers
18022: Use the numeric PIN when provisioning 4.9.3 on the Telstra Samsung Blackjack
17199: Things to know when setting up WiFi with GoodLink on an HP iPAQ device with GoodLink 3.7


Treo 680/650/600 Information

17954: Treo 680 Password Shows as "Boxes" Instead of Stars (****) and Doesn't Work
17495: Error 0x80000003 during Downloading an OTA setup


Treo 750 & 700p Information

18001: GMM 4.9.3 - Mail delivery appears delayed on the Telstra Treo 750
17806: 700p Will Not Respond After being left idle
17805: GX_ASSERT Error on Treo 700p
17009: Palm OS and GoodLink Security / Virus Information
17756: Treo 700p stuck on "Initializing GoodLink"
17757: How to check the ROM version on a Device


Treo 700w Information

17807: Treo 700w Lookup feature on the Today screen does not search Good Contacts
17678: How to Hard Reset the Treo 700w
17707: Treo 700w support information
17776: Devices Categorized by Handheld Family


Nokia E61 & E62 Information

17867: Steps to check the memory usage on a Nokia handheld
17866: Useful commands for use on a Nokia handheld (with screenshots)
17865: One letter shortcuts sometimes fail on Nokia due to the function key being enabled
17864: Steps for accessing Good Email or Good Launcher during a phone call on Nokia
17863: Information on S60 as a Symbian operating system version for Nokia handhelds
17862: Date and time text in Good Email on Nokia is too near the sender’s name
17861: Dashes cannot be typed when entering a phone number into Good Contacts on Nokia
17860: Composed messages don’t appear in drafts folder
17859: "Packet Data on Hold" popup message when placing or receiving calls on Nokia
17858: Steps for dismissing the yellow notification strip on Nokia
17857: Interface information for the red “x” icon appear near file attachment on Nokia
17856: How to Customize Application Shortcuts on Nokia Home Screen
17855: Default unlock password for Nokia handhelds
17854: Nokia Good Messaging client gets stuck at 0% while downloading services
17853: How to choose the correct APN for a Nokia handheld using Good Mobile Messaging
17852: Good Mobile Messaging v4.9.2.8 - How to Setup Multiple GMC Nodes
17851: Nokia E61, E62 Access Point Selection Help
17822: E61 certificate installer error
17821: Nokia E61 and OTA issue
17804: Good Mobile Messaging Calendar not fully integrated for Nokia E61
17803: Good Mobile Messaging Contacts not fully integrated for Nokia E61


iPhone Information

18769: No Badge Notifications and Calendar reminders
18766: Enter the Password for Exchange Account
18509: Users are not receiving welcome email when added to GMC SR1 for iPhone


Android Information

18706: Android Screen Capture / Screenshot


Good Monitoring Portal Information

18781: How do you get the full list of Supported Devices from the Good Monitoring Portal?
17371: New User Joining Company - Good Monitoring Portal FAQ


Good Mobile Messaging - Lotus Domino

Symptom/Cause/Remedy - Installation & service failures

17820: Domino GMM GMC could not be opened
17819: How to move the Good Management server for Domino to a New Host
17818: How to move the Good Messaging server for Domino to a New Host
17817: Read and Unread issues in Domino
17816: Domino console message: Good Messaging: Begin differential database backup
17783:Will Good Messaging work with more than one NAB?
17782: Telephone numbers are flipped in Contacts
17781: Good Contacts are showing up as doubled or tripled
17780: Can a new meeting be created on the handheld or just an appointment?
17779: Cannot provision accounts from multiple Lotus Domino Directory NABs
17775: Good Mobile Messaging for Lotus Domino: Good Management Server: Logon Failure For Service
17722: Lotus Domino GMC Error: 80004005 creating user username/servername for OTA - Unable to find path to server
17721: Lotus Domino GMC Error: 80004005 creating user username/servername for OTA - You are not authorized to perform that operation

General - Definitions, technotes

17720: Lotus Domino Checklist

Motorola Q

18324: Intermittent Soft Resets on Sprint and Verizon Wireless Motorola Q9c (Windows Mobile 6.0)
18092: Good Mobile Messaging and List View on the Motorola Q 9h