Article ID: 16000
Date: 15 August 2010

Table of Contents

Recent KB Updates & Additions

18681: Understanding OTAPing to Good Server version 6.0.x
18618: How to find crash logs for iPhone on Mac, Vista and XP
18325: NSPI connections on a Windows Server 2008-based Domain Controller may fail with an error code: "MAPI_E_LOGON_FAILED"
18529: Manually Installing Microsoft SQL Server 2005 Command Line Query Utility (SQLCMD)
18528: Testing SQL Server connectivity using SQLCMD.EXE
12041: How To Set and Confirm an Alternate Port for GMM and GMC "BEFORE" installation
18574: Samsung Jack Windows Mobile 6.5 Update
18557: Attempting to add a user results in Error - There was a problem performing the search
18546: How do I change from the Good Home Screen to the TouchFLO Home Screen on the HTC TouchPro2 device
18545: How do I change from the TouchFLO Home Screen to the Good Home Screen on the HTC TouchPro2 device
18363: Good Mobile Messaging installation fails with error old version of MAPI when New MAPI/CDO version released by Microsoft on 8/2008 is used
18524: Good Mobile Access SR1 Server Install Simulator
18297: Copy / Paste of Calendar Events in Outlook Does Not Synch Properly on Device
18509: Users are not receiving welcome email when added to GMC SR1 for iPhone
18469: GMM client versions 6.0.0.121 and 6.0.0.118 and what devices they support
18444: What does the Good Mobile Messaging client version 6.0.0.119 address?
18280: "Send As" Permissions Issue Overview
18453: Upgrade Steps From Exchange Good Version 5 to Version 6
18446: GAC Server Server service will stop after 5 to 10 seconds
18431: Good Mobile Messaging - Security Bulletin
18413: Good Messaging Server service will not stay started
18388: GMM Client 5.0.5.36 and 6.0.0.110
18252: Does Good support the Samsung i325 (Sprint Ace)
17967: Good Mobile Messaging Server and 64 Bit Mode Windows Server 2003 and 2007
18325: NSPI connections on a Windows Server 2008-based Domain Controller may fail with an error code: "MAPI_E_LOGON_FAILED"
18324: Intermittent Soft Resets on Sprint and Verizon Wireless Motorola Q9c (Windows Mobile 6.0)
18322: Australia, New Zealand Time Zone and Daylight Saving Time (DST) update.
18308: How to add a contact in Good Mobile Messaging
18307: How to send attachments in Good Mobile Messaging
18306: How to Hard Reset an i760
17287: Handheld with this serial number was already provisioned in Good Operations Center
18305: How to configure Good Preferences in Good Mobile Messaging
18304: How to Compose and Send an Email with Good Mobile Messaging
17569: A Good enabled device seems to be stuck in the “Securing Channel” phase of the OTA setup for more than 15 minutes
17677: 0x8004100A or 0x80010033 during OTA setup on a Windows Mobile 5.0 device
18150: Using Voice Dialing with Good Messaging Contacts on Palm OS handhelds
17886: Good Tools User Interface
18092: Good Mobile Messaging and List View on the Motorola Q 9h
18179: Good Client 5.0 - User not able to enable Bluetooth Discoverability
18145: GMM 5.0 Free/Busy Not Working on Device but working in Outlook
18143: Requirements for Proper Free/Busy Function in GMM 5.0
18140: Daylight Savings Time Adjustment 2007
18139: New Zealand, Western Australia Daylight Saving Time (DST) Changes
18103: Mounting a Public Folder Store in a pure Exchange 2007 Environment allows for opening an Exchange Session
17960: How to set GoodAdmin Permissions in an Exchange 2007 Native or Mixed Environment
17736: Why are users Flow Controlled?
18069: Error 50 on Sprint Motorola Q
17635: Provisioning Stuck on Verifying Certificates
17729: What is the Certificate Revocation List (CRL)?
18038: In low coverage areas data stalls will be frequent on the T-Mobile Dash
18037: Can't select text to delete, copy or cut on the T-Mobile Dash
18036: Use the numeric PIN when provisioning 4.9.3 on the T-Mobile Dash
18023: The Good dialer on the Telstra Samsung Blackjack does not support USSD numbers
18022: Use the numeric PIN when provisioning 4.9.3 on the Telstra Samsung Blackjack
18001: GMM 4.9.3 - Mail delivery appears delayed on the Telstra Treo 750
17991: Role Based Administration 4.9.3 GMC Issue - Cannot Add Users and Groups to Roles Because Child Domain is not Listed
17976: Sync for Certain Sessions of the Good Client Stops with the Sessions Listed as "Flow Control"
17495: Error 0x80000003 during Downloading an OTA setup
17450: Error 800409e4 or Error 80040154: Accessing GoodLink Management Console from a Remote XP WorkStation
17698: How to use TestCDO in GoodTools
17699: How to run GLS Connect in GoodTools
17700: How to run CreateProfie from GoodTools
17701: How to run ManageProfile from GoodTools
17702: How to use Purgeuser in GoodTools
17703: How to use the Registry Settings tab in GoodTools
17954: Treo 680 Password Shows as "Boxes" Instead of Stars (****) and Doesn't Work
17958: How to run the ApplySendAsPermission tool to setup the "Send As"; permission for the GoodAdmin Service Account
17957: How to Hard Reset a T-Mobile Dash or HTCS620
17953: Treo 650 2MB Install Limit Download Failure Error in GMC – 0x80000014
17387: Good Mobile Messaging server failover methods and cache storage options
17929: Known Issue: Calendar and Tasks soft buttons do not display Good Messaging applications
17928: Known Issue: Working Offline icon is partially obstructed by the scroll bar
17911: Known Issue: Good Mobile Messaging does not appear in "Remove Programs" if is has been restored from SD card
17910: Known Issue: SD card restore fails
17909: Known Issue: Cable installation fails
17908: Known Issue: Good icons do not appear on the Today screen after a first time installation
17907: Known Issue: Multi-selecting emails does not work
17906: Known Issue: The email key does not map to Good Messaging.
17905: Known Issue: Screen corruption when using send/receive while actively receiving emails
17904: Known Issue: Incoming call display may overwrite existing screen
17903: Known Issue: Unable to install Good partner or custom applications
17902: Known Issue: Fatal Error after saving password
17901: Known Issue: The Good Launcher does not appear in the start menu
17900: Known Issue: Sending large amounts of email to yourself from GMM while working offline results in a crash
17899: Known Issue: Some links cannot be opened from GMM Notes application
17898: Known Issue: Handheld password is not enabled unless handheld power off time is less than 1 minute
17882: Daylight Savings Time Change
17488: After OTA Install "Place in cradle and run setup to personalize your handheld" Message Is Displayed
17532: How to move the GS (GS) configuration to new hardware when the existing hardware is inaccessible
17867: Steps to check the memory usage on a Nokia handheld
17866: Useful commands for use on a Nokia handheld (with screenshots)
17865: One letter shortcuts sometimes fail on Nokia due to the function key being enabled
17864: Steps for accessing Good Email or Good Launcher during a phone call on Nokia
17863: Information on S60 as a Symbian operating system version for Nokia handhelds
17862: Date and time text in Good Email on Nokia is too near the sender’s name
17861: Dashes cannot be typed when entering a phone number into Good Contacts on Nokia
17860: Composed messages don’t appear in drafts folder
17859: "Packet Data on Hold" popup message when placing or receiving calls on Nokia
17858: Steps for dismissing the yellow notification strip on Nokia
17857: Interface information for the red “x” icon appear near file attachment on Nokia
17856: How to Customize Application Shortcuts on Nokia Home Screen
17855: Default unlock password for Nokia handhelds
17854: Nokia Good Messaging client gets stuck at 0% while downloading services
17853: How to choose the correct APN for a Nokia handheld using Good Mobile Messaging
17852: Good Mobile Messaging v4.9.2.8 - How to Setup Multiple GMC Nodes
17851: Nokia E61, E62 Access Point Selection Help
17828: Fatal Error on Verizon XV6700
17822: E61 certificate installer error
17821: Nokia E61 and OTA issue
17820: Domino GMM GMC could not be opened
17819: How to move the Good Management server for Domino to a New Host
17818: How to move the Good Messaging server for Domino to a New Host
17817: Read and Unread issues in Domino
17816: Domino console message: Good Messaging: Begin differential database backup
17807: Treo 700w Lookup feature on the Today screen does not search Good Contacts
17806: 700p Will Not Respond After being left idle
17805: GX_ASSERT Error on Treo 700p
17804: Good Mobile Messaging Calendar not fully integrated for Nokia E61
17803: Good Mobile Messaging Contacts not fully integrated for Nokia E61
17009: Palm OS and GoodLink Security / Virus Information
17756: Treo 700p stuck on "Initializing GoodLink"
17757: How to check the ROM version on a Device
17196: How to ping from a Pocket PC device
17678: How to Hard Reset the Treo 700w
17696: Cannot View Entire Excel Spreadsheet on 650
17707: Treo 700w support information
17776: Devices Categorized by Handheld Family
17402: Treo 650 - GX_ASSERT error
17802: Multiple Handhelds on One Good Mobile Messaging Account
17801: Calendar softkey launches native Calendar application
17800: Unable to download 3rd party application
17799: Unable to cable install from GMC
17798: Pocket Outlook folder is empty
17797: Agenda and Contactprs softkeys do not launch Good Messaging applications
17796: During OTA installation of 4.9, the installer does not recognize the date
17795: Caller ID is sometimes not displayed for a known contact
17794: Pocket Outlook does not launch with Good Messaging installed
17793: Device hangs at "Einstell. werden abgerufen" during OTA installation
17792: Device hangs at the connect stage during OTA provisioning
17791: Calendar, Contacts or Tasks soft buttons do not display Good Messaging applications
17790: Deleting an occurrence of a recurring meeting from the organizer's device does not delete from organizer's Outlook
17789: Accepting an appointment after tentatively accepting does not update in Outlook
17788: Pressing the Email hardware button does not launch Good Messaging
17787: Can't add new speed dial contact from Good Contacts
17786: Can't access Good Messaging Contacts from Phone Application
17783: Will Good Messaging work with more than one NAB?
17782: Telephone numbers are flipped in Contacts
17781: Good Contacts are showing up as doubled or tripled
17780: Can a new meeting be created on the handheld or just an appointment?
17779: Cannot provision accounts from multiple Lotus Domino Directory NABs
17775: Good Mobile Messaging for Lotus Domino: Good Management Server: Logon Failure For Service
17722: Lotus Domino GMC Error: 80004005 creating user username/servername for OTA - Unable to find path to server
17721: Lotus Domino GMC Error: 80004005 creating user username/servername for OTA - You are not authorized to perform that operation
17720: Lotus Domino Checklist
17728: GMC error - Failed to update this user - Error 80004005
17753: Cannot Dial a Number Until the ALT Key is Double-Clicked on Motorola Q
17734: GoodLink Server Updater 4.8.0.76
17723: How does a customer get their account number
17684: How to use the Good Datacenter Connect Tool
17655: How to change the serial number and license key for GoodLink Server
17540: Users Paused After Applying Microsoft(MS) Exchange 2003 Message Store Hot-fix
17623: GoodLink does not install on a Treo 650 Chinese (APR) device
17475: How to Uninstall GoodLink Client From Treo 650 and 600 Without Hard-Reset
17336: How to manually remove the GoodLink Client from a Pocket PC handheld
GoodAccess Symptom/Cause/Remedy section
GMC/GMS 8004 & 8007 series messages
13096: Minimum Exchange Security Settings for the GoodAdmin Domain Account
17071: How to check the ROM build on a Treo 650 and 600 handheld
13025: How to move the GoodLink Server to new hardware
17346: Smartphone FAQs
17416: GoodLink Server does not have a default Good Software policy for one or more of the handheld types
17415: Reminders for recurring meetings in GMT-0 time zone
12060: How to configure GoodLink Server to use a proxy
17404: When attempting to download an attachment, "Cannot download. Attchments of this kind have been disabled by the administrator" is displayed
17162: How to enter the underscore character in password screen or OTA Email field
17281: How to customize the OTA Alert Message
17079: How to find the underscore when using GoodLink client applications on a Treo 600
17395: How to fix calendar off by one hour in GMT +0800 countries
17371: New User Joining Company - Good Monitoring Portal FAQ
17353: Mapi Dialog Box Failure on Install of Goodlink Software
17211: GoodMonitoring Portal error: I'm not authorized to access the requested information
17361: WiFi Network Configuration Requirements
17216: How to bring the Palm Contacts Back on the Treo 600
17003: Lost access to the PalmOS Calendar and DateBook applications
17118: Does GoodLink support beaming contacts?
17357: Does GoodLink support sending file attachments?

GoodLink Server Symptom/Cause/Remedy

18413: Good Messaging Server service will not stay started
18363: Good Mobile Messaging installation fails with error old version of MAPI when New MAPI/CDO version released by Microsoft on 8/2008 is used
18325: NSPI connections on a Windows Server 2008-based Domain Controller may fail with an error code: "MAPI_E_LOGON_FAILED"
18297: Copy / Paste of Calendar Events in Outlook Does Not Synch Properly on Device
17540: Users Paused After Applying Microsoft(MS) Exchange 2003 Message Store Hot-fix
17416: GoodLink Server does not have a default Good Software policy for one or more of the handheld types
17415: Reminders for recurring meetings in GMT-0 time zone
17353: Mapi Dialog Box Failure on Install of Goodlink Software
17211: GoodMonitoring Portal error: I'm not authorized to access the requested information

16007: Cannot install GoodLink Server version 2.0.x on an Exchange Server running Win2k

14081: Handheld disconnects once the services are restarted
14078: Error 1069: The service did not start due to a logon failure
14076: GoodLink Server service will not stay started
14072: GoodLink Server Performance Monitor object is missing
14065: GoodLink Server service restarting every 5 minutes - cdo::logout crash
14062: Serial Number field is grayed out when adding user
14058: Changes to User Policy applications in the GMC does not populate to handheld
14056: You have entered a new serial number
14054: Error 2 : Not provisioned in server
14051: Cannot upgrade CDO.dll
14048: GoodLink Server Installation Error - Correct MAPI profile
14043: Can the 2.0 optional desktop software be used against a 1.5.x GoodLink Server?
14041: The version 5.5.2654.54 of CDO.DLL (C:\WINNT\system32\CDO.DLL) is old
14038: IM+ checkbox is grayed out in the Applications tab of the GMC
14033: Failed to logon to the mailbox for user "USERNAME" using MAPI
14032: Exchange mailbox cannot be accessed by the administrator or the user when the GoodLink service is running
14031: Error "Unable to restore a backup from a different user" displayed when upgrading handheld to version 2.0
14027: You cannot install any GoodLink(TM) Server products until you install Microsoft® Exchange Administrator® or Microsoft® Exchange System Management
14011: GoodLink Server failed to connect and authenticate with GoodLink data center
14002: Error 3563: Unable to Access the Exchange Server

13099: errProvInvalidSvcPlan when setting up a GoodLink user
13087: Cannot assign permissions for a Goodlink Server installation on a Domain Controller
13086: Locked file Detected error box appears during uninstall or upgrade
13084: Cannot change MAPI profile to administer a second site
13083: Server restarts frequently, CDO errors appear in Application Event Log
13045: Cannot uninstall GoodLink Management Console version 1.5.0.x
13040: Message delivery delay eventually followed by stalls on more and more handhelds
13035: GoodLink Server service starts, but handheld stop synchronizing after Exchange 2003 (Titanium) is installed
13020: GoodLink Server crash due to mailbox quota set to 0
13018: Failed to load dll: Psapi error when uninstalling the GoodLink Management Console
13017: GoodLink Server crashes when processing an inbound calendar event
13009: Cannot verify service authorization error in setup wizard
13008: Error 589828. Failed to open MAPI session
13004: GoodLink Server doesn't appear under Performance object dropdown list in Performance Monitor

12099: GoodLink Server crash due to large attachment processing
12096: Manage button and "Load software on connected handheld" is greyed out
12094: Could not start the GoodLink Server service on Local Computer. Error 1067: The process terminated unexpectedly
12091: The InstallShield Engine (iKernal.exe) could not be launched. Access is denied
12090: Error when uninstalling GoodLink Server V1.5.0.66
12073: Cannot verify service authorization
12062: GoodLink Server service will no longer start due to an unexpected structured exception related to gdperf.dll
12059: GoodLink Server failed to open MAPI session
12057: Unable to Start GoodLink Service
12056: Failure to read registry for MAPI.Session\CLSID\\ MAPI is not properly installed on the machine. Please install Microsoft Exchange Administrator.
12050: The GoodLink Server service terminated with service-specific error 589841
12037: Extension "GdMbxExtShell" could not be loaded

10573: Error 182 could not load gdmbxext.dll in directory \\\add-ins\gdsrvextshell\i386\
10109: GoodLink log setting change does not take effect
10108: Zero users shown in the GoodLink Server Extension

GoodLink Server How to

18453: Upgrade Steps From Exchange Good Version 5 to Version 6
18529: Manually Installing Microsoft SQL Server 2005 Command Line Query Utility (SQLCMD)
18528: Testing SQL Server connectivity using SQLCMD.EXE

17886: Good Tools User Interface
18103: Mounting a Public Folder Store in a pure Exchange 2007 Environment allows for opening an Exchange Session
17958: How to run the ApplySendAsPermission tool to setup the "Send As"; permission for the GoodAdmin Service Account
17802: Multiple Handhelds on One Good Mobile Messaging Account
17734: GoodLink Server Updater 4.8.0.76
17723: How does a customer get their account number
17703: How to use the Registry Settings tab in GoodTools
17702: How to use Purgeuser in GoodTools
17701: How to run ManageProfile from GoodTools
17700: How to run CreateProfie from GoodTools
17699: How to run GLS Connect in GoodTools
17698: How to use TestCDO in GoodTools
17684: How to use the Good Datacenter Connect Tool
17655: How to change the serial number and license key for GoodLink Server
17532: How to move the GS (GS) configuration to new hardware when the existing hardware is inaccessible
17281: How to customize the OTA Alert Message
17395: How to fix calendar off by one hour in GMT +0800 countries
17117: How to migrate GoodLink from NT4 and/or Exchange 5.5 to Windows 2003 and Exchange 2003
17133: How to install Exchange System Manager
17014: How to use the ManageProfile Tool, NTWMS replacement

16010: How to turn off Public Folders Synchronization

14087: How to move the Goodadmin mailbox from Exchange 5.5 or 2000 Server to Exchange 2000 Server
14086: How to use the purgeuser tool
14073: How to disable the Auto Signature on the GoodLink Server
14068: How to use the Verify Index tool
14057: How to move the GoodAdmin mailbox from an Exchange 5.5 Server to an Exchange 5.5
14042: How to move emails greater than 30 days onto the GoodLink Device
14005: How to change the drive letter when moving the cache folder

13055: How to use the GdFileConv.exe (Good file converter) utility
13038: How to remove an orphaned user from GoodLink Management Console
13025: How to move the GoodLink Server to new hardware
13021: How to setup another domain user account to administer GoodLink users via the GoodLink Management Console
13014: How to enable the delete server button (red x) in the GoodLink Management Console
13013: How to enable the suspend button in the GoodLink user properties

12076: How to move the GoodAdmin mailbox from an Exchange 5.5 Server to an Exchange 2000 Server
12072: How do I install the GoodLink Server if I have a DMZ (DeMilitarized Zone)
12068: How does GoodLink server and handheld react when the Exchange mailbox is over quota
12066: How to verify the GoodLink Server host connection to the datacenter through a proxy
12060: How to configure GoodLink Server to use a proxy
12058: How to move the GoodLink Server to another host
12049: How to check the Exchange Service Pack level
12041: How To Set and Confirm an Alternate Port for GMM and GMC "BEFORE" installation
12034: How to setup Exchange System Attendant
12033: How to setup Exchange Internet Mail Service (IMS)
12032: How to view the Performance Monitor .log file
12031: How to setup email paging with GoodLink
12030: How to move a GoodLink user to another Exchange server
12021: How to turn off GoodLink Server Status query
12019: How to move a GoodLink user to another Exchange server
12016: How to setup and use suspend/resume
12014: How to enable Single Thread Mode in GoodLink
12013: How to Enable Skip Mailbox Check for GoodLink Server
12008: How to monitor the GoodLink Server log using the tail command
12007: How to Recover if the GoodAdmin Mailbox is Deleted
12006: How to make the Good tab appear in other Recipients containers
12005: How to enable an alternate xml port
12004: How to enable GoodLink Server debug & error logging
12003: How to enable & access the GoodLink Control Port
12001: How to confirm access to secure port 443

10873: How do I move a GoodLink user to another Exchange server
10833: How to enable Single Thread Mode in GoodLink
10375: How to access secure port 443 when using a proxy server
10250: How to setup the control port
10231: How to setup Exchange System Attendant
10210: How to view the Performance Monitor .log file
10136: How to monitor the GoodLink Server log using the tail command
10110: How to turn on GoodLink Server debug & error logging

GoodLink Server General

18681: Understanding OTAPing to Good Server version 6.0.x
18280: "Send As" Permissions Issue Overview
18431: Good Mobile Messaging - Security Bulletin
17967: Good Mobile Messaging Server and 64 Bit Mode Windows Server 2003 and 2007
18145: GMM 5.0 Free/Busy Not Working on Device but working in Outlook
18143: Requirements for Proper Free/Busy Function in GMM 5.0
18140: Daylight Savings Time Adjustment 2007
18139: New Zealand, Western Australia Daylight Saving Time (DST) Changes
17736: Why are users Flow Controlled?
17729: What is the Certificate Revocation List (CRL)
17387: Good Mobile Messaging server failover methods and cache storage options
17882: Daylight Savings Time Change
17335: Windows 2003 SP1 DCOM permission issue
17222: Disconnect Reasons
17221: Pause Reasons
17171: Exchange 2003 SP1 cross-site mailbox move issue
17091: Supported and Unsupported File Types with GoodLink 3.0
17089: Exchange Security Settings for the GoodAdmin Domain Account - Exchange 5.5 with Exchange 2000 / 2003

14097: Troubleshooting Public Folders
14088: Does GoodLink Server support Recovery Storage Groups?
14079: Do you have to reactivate a device for IM that was previously on BlackBerry Service?
14047: GoodLink Server Virus Scanning Configuration
14059: CDO & MAPI version compatibility list
14055: MAPI32.dll version information
14045: How 2.0 determines and upgrades a GoodLink Server host machine CDO.DLL file
14044: Can the GoodLink Management Console & client software be upgraded to 2.0 and used against the 1.5 server?
14035: Why does the GAL feature take a long time?
14025: List of new features and changes in 2.0 along with some notes
14024: Is there any plan to encrypt IM messages? How can companies guarantee the confidentiality of IM Messages?
14006: Exmerge tool can not be used to move GoodLink user mailboxes

13096: Minimum Exchange Security Settings for the GoodAdmin Domain Account
13080: When can the cache file be re-used and what happens to the user if the cache becomes corrupt
13073: GoodLink Disaster Recovery Notes
13066: Using a Proxy Server
13065: GoodLink 1.5 Checklist
13064: GoodLink Disaster Recovery
13054: What proxy servers are known to work with GoodLink Server

12051: Attachment request sequence of events
12048: Upgrade GoodLink 1.0 to 1.5 (no environment change)
12036: GoodInfo Admin Guide
12029: Mixed Mode Testing Results Exchange 5.5 and Exchange 2000 Summary
12018: Setting Up the Necessary Accounts and Permissions from a Windows NT4 Server
12009: Troubleshooting checklist for GoodLink Server issues

10453: There are 600 maximum users allowed for each GoodLink Server
10433: Can the GoodLink Server exist in a separate domain from the Exchange Servers?
10133: Inbound/Outbound message direction in GoodLink Server log file

GoodLink Management (GMS, GMC, & GAC) Symptom/Cause/Remedy

18557: Attempting to add a user results in Error - There was a problem performing the search
18446: GAC Server Server service will stop after 5 to 10 seconds
17991: Role Based Administration 4.9.3 GMC Issue - Cannot Add Users and Groups to Roles Because Child Domain is not Listed
17976: Sync for Certain Sessions of the Good Client Stops with the Sessions Listed as "Flow Control"
17450: Error 800409e4 or Error 80040154: Accessing GoodLink Management Console from a Remote XP WorkStation
17728: GMC error - Failed to update this user - Error 80004005
17321: 80004003 Opening User
17233: 8004011d Opening Good Admin mailbox
17097: 80040154 Class Not Registered after GLS 3.0 Upgrade
17372: 80040901 when opening tabs for users
17292: 80040951 GoodLink Management Client API call failed
17308: 80040953 when trying to create user in GMC
17243: 80040958 creating user
17248: 80040968 when accesing user in GMC
17218: 8004096e opening user
17424: 8004096FAdding User
17319: 8004096f Creating User
17239: 80040976 Loading user index
17169: 80040976 loading user index when selecting Users container in GMC
17422: 80040980 When Adding user in GoodLink Management Console
17434: 80040981 When Adding New User for Cabled
17316: 80040984 when trying to create a new user
17290: 80040985 creating user 'GL User' with handheld serial number 'Device SN'
17345: 80040989 When Adding Users
17287: Handheld with this serial number was already provisioned in Good Operations Center
17322: 800409b1 opening GoodLink Management Console
17417: 800409b9 when adding to GMC
17407: 800409c7 adding a user to the GMC
17288: 800409c8 GoodLink Management Server on machine 'GoodLinkServerName' denied access to logged on user 'Domain\non-GLAdmin'
17304: 80040b02 When Viewing Sync Details & Service Details Tabs In GMC
17315: 80040b13 GoodLink Management Client API call failed
17323: 80040b14 While Uploading Custom App
17293: 80070721 Connecting to Goodlink Management Server (GMS)
17401: 800703e5
17376: 800703e5 Connecting to GoodLink Management Server
17317: 800703e5 when connecting to GoodLink Management Server

GoodLink Client Symptom/Cause/Remedy

18150: Using Voice Dialing with Good Messaging Contacts on Palm OS handhelds
18179: Good Client 5.0 - User not able to enable Bluetooth Discoverability
17569: A Good enabled device seems to be stuck in the “Securing Channel” phase of the OTA setup for more than 15 minutes
17635: Provisioning Stuck on Verifying Certificates
17929: Known Issue: Calendar and Tasks soft buttons do not display Good Messaging applications
17928: Known Issue: Working Offline icon is partially obstructed by the scroll bar
17911: Known Issue: Good Mobile Messaging does not appear in "Remove Programs" if is has been restored from SD card
17910: Known Issue: SD card restore fails
17909: Known Issue: Cable installation fails
17908: Known Issue: Good icons do not appear on the Today screen after a first time installation
17907: Known Issue: Multi-selecting emails does not work
17906: Known Issue: The email key does not map to Good Messaging.
17905: Known Issue: Screen corruption when using send/receive while actively receiving emails
17904: Known Issue: Incoming call display may overwrite existing screen
17903: Known Issue: Unable to install Good partner or custom applications
17902: Known Issue: Fatal Error after saving password
17901: Known Issue: The Good Launcher does not appear in the start menu
17900: Known Issue: Sending large amounts of email to yourself from GMM while working offline results in a crash
17899: Known Issue: Some links cannot be opened from GMM Notes application
17898: Known Issue: Handheld password is not enabled unless handheld power off time is less than 1 minute
17488: After OTA Install "Place in cradle and run setup to personalize your handheld" Message Is Displayed
17801: Calendar softkey launches native Calendar application
17800: Unable to download 3rd party application
17799: 17799: Unable to cable install from GMC
17798: Pocket Outlook folder is empty
17797: 17797: Agenda and Contactprs softkeys do not launch Good Messaging applications
17796: During OTA installation of 4.9, the installer does not recognize the date
17795: Caller ID is sometimes not displayed for a known contact
17794: Pocket Outlook does not launch with Good Messaging installed
17793: Device hangs at "Einstell. werden abgerufen" during OTA installation
17792: Device hangs at the connect stage during OTA provisioning
17791: Calendar, Contacts or Tasks soft buttons do not display Good Messaging applications
17790: Deleting an occurrence of a recurring meeting from the organizer's device does not delete from organizer's Outlook
17789: Accepting an appointment after tentatively accepting does not update in Outlook
17788: Pressing the Email hardware button does not launch Good Messaging
17787: Can't add new speed dial contact from Good Contacts
17786: Can't access Good Messaging Contacts from Phone Application
17404: When attempting to download an attachment, "Cannot download. Attchments of this kind have been disabled by the administrator" is displayed
17216: How to bring the Palm Contacts Back on the Treo 600
17185: Error 91: Invalid GDP Session Key
17003: Lost access to the PalmOS Calendar and DateBook applications
16016: Debug "cleardata" command doesn't clear the user data
16006: All calendar entries are 3 hours off

14093: Handheld Error 95
14084: Reprovisioning after remote wiping data from the handheld allows option to upgrade the software
14082: Handheld upgrade from 1.5.x to 2.x fails while backing up or restoring database
14075: GAL lookup feature doesn't complete
14071: Error 264
14066: Handheld displays error 49 then error 73
14063: Handheld repeatedly displays "Receiving public folder"
14061: Handheld gets stuck at 15:Connecting
14050: An internal error occured while trying to setup your device. Please run setup again
14049: Error upgrading 1.5.2.19 handheld to GL 2.0.0.60 - "You need to reconnect. Press R to reprovision. Press I to use IM+."
14046: Handheld displays an X in the radio
14037: Handheld receives error 49 press R to reconnect. After pressing R, handheld then displays error 44
14022: GoodLink requires version 2.1 of this handheld system
14017: Messages read in Outlook do not show up read on handheld
14016: Using reprov command with code produces error unknown command
14010: Calendar appointment does not synchronize to the handheld
14009: Error:0 in Provisioning handheld
14008: 25:Network Congestion

13098: Handheld debug log outputs 'Connection 1 not running' when using the 'why' command
13091: Device does not wake up
13081: Calendar items do not sync on initial provision using SR2
13079: Contacts on Handheld do not appear to be synchronized with Outlook
13078: Host Email Not Available
13070: Calendar and/or Contacts do not initially synchronize with handheld
13052: Error 20: Out of Coverage
13051: GoodLink handheld no longer receives notifications
13041: Error 100
13037: Grouping Attendees continously appears on handheld
13036: All MAPI profiles are grayed out when provisioning from Desktop Installer
13034: From field is incorrect or wrong
13033: Error 48 Invalid Key
13032: Handheld displays memory low
13029: Device error: 704 Please Press 'R' to reset
13002: You are out of coverage. Setup will continue when back in coverage

12093: Personal Contact Distribution List not supported From the Handheld Device
12092: GAL Distribution List message undeliverable when sent from the handheld device
12047: Unable to write to MS Exch. folder: %1
10973: Error Converting to GoodLink using BB Desktop Redirector
12055: Error 22, then error 61 when trying to provision a device
12067: error 46: service disabled
12065: Device error 72
12039: Handheld database becomes corrupt
12038: Error 65: Session must resync when provisioning a device
12000: When running GoodLink Desktop installer v1.5 receive an error

10814: Unable to view a PDF attachment, displays garbage characters.
10813: Send idle queue is full
10793: [W] Send msg err: 4
10058: 83: Unknown failure
10055: 82: Service is not enabled
10053: 81: Server name is incorrect
10052: 80: Incorrect account name for this device
10051: 79: Invalid data. Possible version mismatch
10050: 78: Invalid version. Please upgrade device software
10049: 77: Invalid service plan
10048: 76: General setup problem
10046: 75: Not allowed more instances of a service
10045: 74: Device is not enabled for any services
10044: 73: Access denied
10043: 72: Server not found
10042: 71: Attempting to connect before device is set up
10041: 70: Device is not enabled for any services
10040: 63: Unknown Error
10038: 61: Not in Good Technology's Group
10037: 60: Required application missing
10036: 59: Task application missing
10035: 58: Notes application missing
10034: 57: Contacts application missing
10033: 56: Calendar application missing
10032: 55: Email application missing
10031: 54: Service connection(s) failed
10029: 53: Missing a service
10028: 52: Setup failed
10027: 51: Incompatible software. Please upgrade
10024: 26: Network busy
10023: 25: Network congestion
10022: 24: Network lines down
10021: 23: Network problems
10020: 22: Incorrect Group
10019: 21: Disabled by network
10018: 20: Out of coverage
10017: 19: Radio off
10016: 18: Connection request
10015: 17: Device not recognized
10014: 16: Device recognized
10013: 14: Reconnecting
10012: 13: Failure to send
10011: 12: Incompatible software
10010: 11: Need connections
10008: 7: Services:
10007: 15: Connecting

GoodLink Client How to

18618: How to find crash logs for iPhone on Mac, Vista and XP
18546: How do I change from the Good Home Screen to the TouchFLO Home Screen on the HTC TouchPro2 device
18545: How do I change from the TouchFLO Home Screen to the Good Home Screen on the HTC TouchPro2 device
18308: How to add a contact in Good Mobile Messaging
18307: How to send attachments in Good Mobile Messaging
18306: How to Hard Reset an i760
18305: How to configure Good Preferences in Good Mobile Messaging
18304: How to Compose and Send an Email with Good Mobile Messaging

17475: How to Uninstall GoodLink Client From Treo 650 and 600 Without Hard-Reset
17336: How to manually remove the GoodLink Client from a Pocket PC handheld
17162: How to enter the underscore character in password screen or OTA Email field
16012: How force all Distribution Lists to appear on the handheld

13047: How to find and delete a corrupted Calendar event
13046: How to preserve a user's calendar that contains a corrupted appointment

12083: How to rebuild Calendar
12011: How to capture debug log information from the device
12010: How to report message flow or lost message issues

10934: How do I perform a Soft Reset?

GoodLink Client General

18469: GMM client versions 6.0.0.121 and 6.0.0.118 and what devices they support
18444: What does the Good Mobile Messaging client version 6.0.0.119 address?
17361: WiFi Network Configuration Requirements
17357: Does GoodLink support sending file attachments?
17118: Does GoodLink support beaming contacts?

16004: Cannot display notifications if other folders have email's on 950

14060: What is the handheld default password?
14043: Can the 2.0 optional desktop software be used against a 1.5.x GoodLink Server?

13082: GoodLink version 1.5 handheld errors
13076: Does GoodLink work in Hawaii, Virgin Islands, or Puerto Rico?
13031: Calendar Sleuth form

12098: What is the value for the maximum number of blocked senders on the handheld?
12078: G100 Waranty
12077: Error 49: Disconnected from server
12075: GoodLink Device Disk space Management: Procedures and Policies
12071: The forward or reply message could not be found
12070: Reprov command in debugger returns unknown command
12026: Troubleshooting checklist for client issues
12025: GoodLink Client FAQ

10613: your email server was unable to fetch this attachment in this format
10653: Error 73: Access Denied
10713: 44: User Unknown
10953: error 45 User Disabled

Good Mobile Access How To

18524: Good Mobile Access SR1 Server Install Simulator

GoodAccess Symptom/Cause/Remedy

17451: GoodAccess error 406 Not Acceptable
17426: GoodAccess Server Add / Remove Button greyed out in Server Installation Manager
17382: GoodAccess Error: Can't register server with GMS. Aborting installation -2147218974
17406: After Installing GoodAccess server, OTA setup stops on error 0x3/0x6/0x00000006
17405: Good Access fails to start due to missing default Windows COM security privileges
17349: GoodAccess Error 73 : Access Denied
17348: GoodAccess Error 72 : Service provider not found
17343: GoodAccess Service fails to start with error "GAS:PushUIManager startup failure"
17339: GoodAccess Client Error - Session has expired or was never initialized
17253: GoodAccess 1067 service startup error after upgrade

GoodAccess How to

17459: Making Images Link to Other Pages with GoodAccess

GoodAccess General

17232: GoodInfo Application file compatibility with the Pocket PC (PPC)

GoodLink Forms aka GoodInfo Symptom/Cause/Remedy

12097: Could not start GoodInfo Server on Local Computer
12095: The GoodInfo Server cannot be initialized for mailbox MAILBOX_1 using account ( <account name> ) on server ( <server name> )
12085: GoodInfo Error - Microsoft VBScript runtime error '800a01ad' ActiveX component can't create object: 'CreateObject' /galookup.asp, line 54
12080: GoodInfo Error {applicationName}.gia Sender not from permitted Email domain
12069: This message uses a character set that is not supported by the Internet Service
12064: GoodInfo email response is missing message body
12063: GoodInfo application email response includes html tags also described as garbled or jumbled text
12052: Collaboration Data Objects error '000004f7' [Collaboration Data Objects - [MAPI_E_NOT_FOUND(8004010F)]] /galookup.asp, line 59
12046: GoodInfo error - Collaboration Data Objects (0x4F7) [Collaboration Data Objects - [MAPI_E_NOT_FOUND(8004010F)]] /galookup.asp, line 59
12045: GoodInfo Server error - (0x80070003) /gialibrary.asp, line 276 or line 244

10974: Microsoft VBScript runtime (0x800A0046) Permission denied

GoodLink Forms aka GoodInfo How to

14077: How to move the GoodInfo mailbox to another Exchange 2000 Server
13071: How to move the GoodInfo mailbox

GoodLink Forms aka GoodInfo General

12088: GoodInfo Application Install Instructions
12081: GoodInfo troubleshooting form

Smartphone Information

18388: GMM Client 5.0.5.36 and 6.0.0.110
18252: Does Good support the Samsung i325 (Sprint Ace)
17346: Smartphone FAQs

Pocket PC Information

18574: Samsung Jack Windows Mobile 6.5 Update
17677: 0x8004100A or 0x80010033 during OTA setup on a Windows Mobile 5.0 device
18069: Error 50 on Sprint Motorola Q
18038: In low coverage areas data stalls will be frequent on the T-Mobile Dash
18037: Can't select text to delete, copy or cut on the T-Mobile Dash
18036: Use the numeric PIN when provisioning 4.9.3 on the T-Mobile Dash
18023: The Good dialer on the Telstra Samsung Blackjack does not support USSD numbers
18022: Use the numeric PIN when provisioning 4.9.3 on the Telstra Samsung Blackjack
17957: How to Hard Reset a T-Mobile Dash or HTCS620
17753: Cannot Dial a Number Until the ALT Key is Double-Clicked on Motorola Q
17199: Things to know when setting up WiFi with GoodLink on an HP iPAQ device with GoodLink 3.7
17184: Pocket PC Verizon Log On screen

Treo 680/650/600 Information

17954: Treo 680 Password Shows as "Boxes" Instead of Stars (****) and Doesn't Work
17953: Treo 650 2MB Install Limit Download Failure Error in GMC &#150; 0x80000014
17495: Error 0x80000003 during Downloading an OTA setup
17402: Treo 650 - GX_ASSERT fatal error
17623: GoodLink does not install on a Treo 650 Chinese (APR) device
17277: What APN to use for the Orange France network
17079: How to find the underscore when using GoodLink client applications on a Treo 600
17071: How to check the ROM build on a Treo 650 and 600 handheld

Treo 750 & 700p Information

18001: GMM 4.9.3 - Mail delivery appears delayed on the Telstra Treo 750
17806: 700p Will Not Respond After being left idle
17805: GX_ASSERT Error on Treo 700p
17009: Palm OS and GoodLink Security / Virus Information
17756: Treo 700p stuck on "Initializing GoodLink"
17757: How to check the ROM version on a Device

Treo 700w Information

17807: Treo 700w Lookup feature on the Today screen does not search Good Contacts
17196: How to ping from a Pocket PC device
17678: How to Hard Reset the Treo 700w
17696: Cannot View Entire Excel Spreadsheet on 650
17707: Treo 700w support information
17776: Devices Categorized by Handheld Family

Nokia E61 & E62 Information

17867: Steps to check the memory usage on a Nokia handheld
17866: Useful commands for use on a Nokia handheld (with screenshots)
17865: One letter shortcuts sometimes fail on Nokia due to the function key being enabled
17864: Steps for accessing Good Email or Good Launcher during a phone call on Nokia
17863: Information on S60 as a Symbian operating system version for Nokia handhelds
17862: Date and time text in Good Email on Nokia is too near the sender’s name
17861: Dashes cannot be typed when entering a phone number into Good Contacts on Nokia
17860: Composed messages don’t appear in drafts folder
17859: "Packet Data on Hold" popup message when placing or receiving calls on Nokia
17858: Steps for dismissing the yellow notification strip on Nokia
17857: Interface information for the red “x” icon appear near file attachment on Nokia
17856: How to Customize Application Shortcuts on Nokia Home Screen
17855: Default unlock password for Nokia handhelds
17854: Nokia Good Messaging client gets stuck at 0% while downloading services
17853: How to choose the correct APN for a Nokia handheld using Good Mobile Messaging
17852: Good Mobile Messaging v4.9.2.8 - How to Setup Multiple GMC Nodes
17851: Nokia E61, E62 Access Point Selection Help
17822: E61 certificate installer error
17821: Nokia E61 and OTA issue
17804: Good Mobile Messaging Calendar not fully integrated for Nokia E61
17803: Good Mobile Messaging Contacts not fully integrated for Nokia E61

iPhone Information

18509: Users are not receiving welcome email when added to GMC SR1 for iPhone

Verizon Audiovox XV6600 & XV6700

17828: Fatal Error on Verizon XV6700

17371: New User Joining Company - Good Monitoring Portal FAQ

Good Mobile Messaging - Lotus Domino

Symptom/Cause/Remedy - Installation & service failures

17820: Domino GMM GMC could not be opened
17819: How to move the Good Management server for Domino to a New Host
17818: How to move the Good Messaging server for Domino to a New Host
17817: Read and Unread issues in Domino
17816: Domino console message: Good Messaging: Begin differential database backup
17783:Will Good Messaging work with more than one NAB?
17782: Telephone numbers are flipped in Contacts
17781: Good Contacts are showing up as doubled or tripled
17780: Can a new meeting be created on the handheld or just an appointment?
17779: Cannot provision accounts from multiple Lotus Domino Directory NABs
17775: Good Mobile Messaging for Lotus Domino: Good Management Server: Logon Failure For Service
17722: Lotus Domino GMC Error: 80004005 creating user username/servername for OTA - Unable to find path to server
17721: Lotus Domino GMC Error: 80004005 creating user username/servername for OTA - You are not authorized to perform that operation

General - Definitions, technotes

17720: Lotus Domino Checklist

Motorola Q

18324: Intermittent Soft Resets on Sprint and Verizon Wireless Motorola Q9c (Windows Mobile 6.0)
18092: Good Mobile Messaging and List View on the Motorola Q 9h