Article ID: 18618
Audience: Internal
Product: GMM Client - iPhone
Date: 08 March 2010
Updated: 15 August 2010

Title: How to find crash logs for iPhone on Mac, Vista and XP

iTunesConnect service — a web site that iPhone developers use to manage their published applications — has a separate area that will list all the synced crash reports from the application users.

However, not all of the crashes appear there, or are slow to appear. Thus, if you have a desperate problem with someone’s application, it’s a good idea to pick these up and send them to a developer.

Here’s how: Mac OS X, Windows Vista / Windows 7 and for Windows XP.

iTunes sync

Application crash logs are transferred to your computer each time you do a sync with the device, in the iTunes. Thus, first step is to sync with iTunes:

Sync the iPhone or iPod Touch through iTunes

Mac OS X

On the Mac, crash logs are kept at:

~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>
where ~ is your Home folder. Here’s an example:

Crash logs on the Mac OS X. Device name is “iPhone AV” here

There’s the .crash file and .plist file – archive them both and send to a developer. Actually, pick all the files you find there that have the name of the problematic application.

Windows Vista / Windows 7

Files are located here:

C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>
AppData folder is hidden by default, so here’s how to access it. Get into your personal folder:

User folder, with Vista folder path

Now click on the folder (address) bar which will change the display into Windows folder path and add \AppData to it, then click Enter.

When clicked, the address bar changes into regular Windows folder path

This will then show the folder contents. From here, you can follow the path above until you get to the crash logs.

For Windows 7, follow the same procedure.

Send us the crash.log files. Below are examples of the two files you will see with different date-timestamps. We need the most current files; both .plist and .crash.

Good_2010-03-02-100422_localhost.plist
Good_2010-03-02-100422_localhost.crash