Article ID: 18324
Product: Motorola Q9c
Date: 19 September 2008

Title: Intermittent Soft Resets on Sprint and Verizon Wireless Motorola Q9c (Windows Mobile 6.0)

Symptom: Sprint and Verizon Motorola Q9c running Windows Mobile 6.0 OS intermittently soft resets

Remedy: Upgrade the device ROM and GMM client version.

• Upgrade Sprint Q9c to Windows Mobile 6.1 (ROM 04.09.38I)
• Upgrade Verizon Q9c to Windows Mobile 6.1 (ROM 04.09.48I)
• OTA provision with latest GMM Client (5.0.5.23)

Windows Mobile 6.1 upgrade is available here:

http://direct.motorola.com/hellomoto/motosupport/source/SoftwareUpdateSelect.asp?country=USA&language=ENS

Additional Information: Soft resets occur with or without GMM Client installed. Upgrading the OS will hard reset the device.

• Sprint Q9c Windows Mobile 6.0 (ROM 04.09.01.02P)
• Verizon Q9c Windows Mobile 6.0 (ROM 04.09.20.34P)