Article ID: 18179
Audience: TSPublic
Product: Good Messaging Client for Exchange
Date: 7 November 2007

Title: Good Mobile Messaging Client 5.0 - User not able to enable Bluetooth Discoverability

Symptom: A user with Good Mobile Messaging (GMM)Client 5.0.0.67 is unable to enable Bluetooth Discoverability. The user may see “You have no permission to enable Bluetooth discoverability”

Cause: The user is running a 5.0 client on a 4.9 server. The new 5.0 feature in the client is not recognized on the 4.9 server.

Remedy: The current options to get around this error:

1. Upgrade GMM server to 5.0. Verify the policy is set in 5.0 GMC – Options to “Enable Bluetooth” and “Enable Bluetooth Discoverability”.
2. Downgrade client to 4.9.3