Article ID: 18139
Date: 19 September 2007

Title: Venezuela, New Zealand, Western Australia Daylight Saving Time (DST) Changes

Question: What's changing?

Answer: The start and end dates for daylight saving time in the New Zealand time zone and the Western Australia time zone are changing in 2007 as follows:

Region/Time Zone
Start
End
New Zealand
The hour of 2 a.m. local time on 30 September 2007
The hour of 2 a.m. local time on 6 April 2008
Western Australia
The hour of 2 a.m. local time on 28 October 2007
The hour of 2 a.m. local time on 20 March 2008

Question: What time zones are impacted?

Answer: New Zealand, Western Australia, Santiago, Caucasus, Armenian, GTB, and Jordan.

Question: Are there any new time zones?

Answer: Yes, There are new time zones in 2008. Daylight Saving Time enhancements and updates have been added to GMM to reflect newer DST rules as passed by the respective countries. The following time-zone support has been added:

Question: How does this change impact Good Mobile Messaging users who reside in the affected time zones?

Answer: Appointments created from the handheld or created from the desktop and synchronized with the handheld will appear one hour off. For recurring appointments created from the handheld, appointments might appear one hour off or not synchronize at all.

We recommend that users in the affected time zones not schedule recurring appointments from their handhelds until after any previous years' DST changes are in place, or when a software patch is made available by Motorola Good Technology Group.

Note: Please note that these issues will occur even if users apply the Windows Mobile or Palm OS DST patches to their handhelds.

Question: MS Exchange Specific: Should the latest MS patches be applied?

Answer: Yes, the latest MS patches for Exchange and Windows OS will fix appointments in Outlook except as specified above.

Question: Lotus Domino-specific: Should the latest IBM patches be applied?

Answer: Yes, the latest IBM Agents for Domino should be applied, as well as the MS Windows OS patches. This will fix appointments in the Lotus Notes clients except as specified above.

Question: When will this issue be resolved?

Answer: We are investigating a server and client patch for the Good Mobile Messaging 5.0 Service Release 1, which is currently targeted for late Q4 2007*. We will inform affected customers as soon as the software patch is available for distribution.

*Note: Please note that this date is subject to change.

Question: Where can I find more information?

Answer: Detailed information about the changes is available under our Technical Support spotlight.