Article ID: 17450
Date: 07 September 2005
Updated: 26 June 2006
Updated: 06 April 2007

Title: Error 800409e4 or Error 80040154: Accessing GoodLink Management Console from a Remote XP WorkStation

Symptom: When logged in as a user with an administrative role or as GoodAdmin and launching GMC from a workstation, the following error occurs:

"Error: 800409e4 Connecting to GoodLink Management Server (GMS) on machine 'machineName' for user 'domain\userName'.
Details:Could not connect to GoodLink Management ServerOperating System Error:80040154:Class not registered
Verify the Source is "GoodLink Management Client [context:CoCreateInstanceEx-GMServerInterface]"

Troubleshooting:

* Ping GLS/GMS from workstation using FQDN (fully qualified domain name) and IP address.
* Open GMC from a different workstation
* Restart Windows XP work station
* Reinstall of GMS and GMC

Cause: Setting on the Good Mobile Messaging host needs "Anonymous" added to the Good Management object in the DCOM Config folder, and granted: Allow permissions for Local Launch, Remote Launch, Local Activation, and Remote Activation.

Remedy: Add "Anonymous" to the Good Management object in the DCOM Config folder and allow permissions.

1. Within the Component Services tool (Control Panel --> Administrative tools) Select Component Services > My Computer
2. Under My Computer, open the DCOM Config folder.
3. Under DCOM Config, Right click the GoodLink Management object and choose Properties.
4. In the properties Dialog, select the Security tab.
5. Under the Launch and Activation Permission section, choose the Customize and then click Edit to launch the Launch Permission dialog.
6. Within Launch Permission, add "Anonymous" then assign Allow permissions for Local Launch, Remote Launch, Local Activation, and Remote Activation. Then Choose OK.
7. Log out and then back into the machine with the remote GMC.