Viewing Email Messages

All email messages on your handheld, except those in the Drafts and Sent Items folders, are synchronized with email messages in Outlook or Lotus Notes. Your IT administrator can also enable Sent Items synchronization for your handheld.

When you receive a new message, the New Email icon appears next to the message in the Email list. If you have on-screen alerts activated an alert bar also appears.

To view email messages in your Inbox:

1. Start the Email application.

Your Inbox appears with a list of messages. A preview of any selected message may also be displayed at the bottom of the screen.

The icon next to each message indicates its status.

	New, unread message		Opened message
	New, unread message with attachment		Opened message with attachment
	Meeting request		Important message
	Replied to message		Forwarded message
	Message is flagged as complete		Message is flagged for follow up
	Message is flagged as a priority message		Priority message with attachment
Email icons that appear on the Today or Home screen include:
	Composing message		Outgoing message
	New message		Working offline
	Data being sent or received		Text message*

*Windows Mobile only

To display the first few lines of the message at the bottom of the email list, toggle on Preview Pane from the Options menu. (Click the menu bar, choose Options, and then Preview Pane.) To change the message display options, choose Display Options from the Options menu.

1. Use the menu for the selected message to mark it read/unread, flag it for follow up, flag it complete, mark it as permanent/temporary, or to clear a flag. If you mark a message permanent, it is remains on your handheld until you delete it manually or mark it as temporary. Flag types, colors, and due dates used by Exchange are not supported.
2. Select the message you want to open. The message is displayed.

To display all of the message's header information, move the cursor to the top of the screen using the navigation keys.

3. After reviewing the message, you can close it and return to the Inbox by selecting OK, Done, or the back arrow key.

To save delivery time and extend battery life, email messages are delivered in sections. You can then either wait for the additional data to download, or have the data load while you are doing other tasks.

Viewing Email Attachments

You can view the following types of email attachments on your handheld: Microsoft Office® (*.doc, *.docx, *.ppt, *.pptx, *.xls, *.xlsx), Adobe Acrobat® (*.pdf), Word Perfect® (*.wpd), HTML (*.htm and .html), Rich Text (*.rtf), message (*.msg), sound (.wav, .mp3, etc.), image (.bmp, .png, etc.), and plain text (*.txt). Original formatting is displayed for some attachment types when a capable third-party text viewer is present on the handheld and your IT administrator has enabled such viewing on your handheld.

Images within attachments (such as an image in an Acrobat or Word file) cannot be displayed on your handheld unless a capable viewer is present. Any attachments that are password-protected cannot be displayed on your handheld. These attachments will appear empty if you try to open them.

To view an attachment:

1. Open the message containing the attachment you want to view.

Email attachments are listed at the top of the message. If there are more than 16 attachments, only the first 16 are listed. Select an attachment and open the drop-down Email menu.

2. Select the attachment in text format. If your IT administrator has enabled your handheld for high-quality attachments and you have a capable viewer installed, you can select View High Quality to display the attachment with it's original formatting.

The Download item saves the attachment. A Save As screen is displayed. Designate the name, folder, type, and location of the file to contain the attachment contents, and select OK.

The Download To Card item saves the attachment to the handheld's memory card (confirm in advance that the card has enough available free space).

On Windows Mobile Pocket PC handhelds, the Download item saves the attachment to \Storage\My Documents\Good Messaging\Attachments directory on the handheld. A yellow status bar shows you when the file has been downloaded completely.

After a few moments, the attachment appears.

You can have up to four attachments downloading at once. You can be notified when a download is complete.

To save delivery time, attachments are transferred to your handheld in separate sections. You can do other work on your handheld while the attachment is being delivered.

If you forward a message with an attachment, the attachment is included.

Viewing Digitally-Signed or Encrypted Messages

The body of an email message that is encrypted (with a personal certificate) is not sent to your handheld. The other parts of the message (date, subject, sender) do appear on your handheld, along with a sentence in the message body which states that you have received this type of message. Use Outlook or Lotus Notes on your computer to view the encrypted portion of the message.

Email messages that are digitally signed and encrypted can be viewed on your handheld.