Creating Email Messages

To create an email message:

1. Use one of the following options to compose a message:
• Select Compose from either the Today, Home screen, or the Good Launcher.
• Select Compose in the Email application.

A blank (or draft) message appears. By default, email headings include To:, CC:, and Subject: fields.

As you enter characters in these fields, a list of your contacts appears that match the letters you have entered. You can enter an email address directly, or select a contact from the list. The To: field is limited to 32 recipients.

When you select an item in the list, the corresponding address is displayed in the address field.

To display matching contacts and a list of all matching addresses in Outlook or Lotus Notes, refer to the following section Searching the Global Address List.

Contacts can be any of the following:

• Personal contacts, including distribution lists.
• Shared company contacts, including distribution lists, (if use of shared contacts folders has been enabled by your IT administrator and by you).
• Recently used email addresses from Company History.
2. To change the importance tag or request a delivery or read receipt, bring up the Options menu.

Change the Importance tag for the message from Normal to High or Low. You can also request a Delivery Receipt or Request Read Receipt.

3. Enter a message.

When writing a long message, it's a good idea to save your work occasionally. Refer to the next instructions about saving email drafts.

4. When you have finished composing the email message, select Send.

Sending Attachments

Good Messaging allows you to send attachments along with your email messages. You can attach a maximum of 16 files or images. Your IT administrator may also set a maximum file size allowed for attachments.

To send an attachment:

1. Select Compose from either the Today, Home screen, or the Good Launcher.
2. Create a message.
3. Select Attach File or Attach Picture.
4. Select the file or image you want to send with your message.
5. Select Done.

Saving Messages as Drafts

To save an email message as a draft:

1. Select Save or Save As Draft from the menu.

The message is saved in the Drafts folder on the handheld.

2. Select the message in your Drafts folder and select to open it and continue writing it.

If you are composing an email and open another application, the email you are composing is automatically saved as a draft. You can get back to the message you are composing by selecting the Compose icon.

If desired, you can compose more than one message at a time:

1. To start another message, select Compose or Compose New from the menu.

You do not have to save the current message to start composing a new one.

2. Use the Compose drop-down menu to switch between messages you are composing. Messages are listed by subject.

Searching the Global Address List

If you don't know the email address of an individual or distribution list in your organization, and you don't have it in your Contacts, Company History, or Shared Contacts folders, you can look it up wirelessly in your company's Global Address List (GAL).

To look up an address or distribution list in your organization's address book, for use in the To:, CC:, or BCC: fields of an email message that you are composing, do the following:

1. Prepare to compose an email.
2. In the To: field, begin entering an email address, first name, or last name.

As you enter characters, a list of contacts appears that match the text you have entered (first name, last name, or initials separated by a space). Contacts in your Personal Contacts, Company History, Shared Contacts folders and GAL are displayed. (See Contacts for more about Contacts.)

To expand the list, select Lookup... from the bottom of the displayed list.

The To: field will change to To: partial_address [Looking...], where partial_address is the partial address you've entered.

The lookup occurs on your Exchange or Lotus Domino server, so your handheld radio needs to be on and in coverage for the lookup to succeed. If you are not in radio coverage, you'll be informed and given the choice of canceling the lookup or trying again later.

3. While the lookup is in progress, you can continue adding To:, CC:, and BCC: names or addresses, and begin composing your message. You can save a draft of the message you are composing or simply leave it and use other applications. The ongoing Lookup is indicated in the message list in the Drafts folder.
4. To cancel the lookup, add other recipients, save, or send the message before the lookup is complete, open the message draft or return to the composition window. Select Save or Send, or select the Lookup field, and bring up the context menu, which will contain the options to add recipients or cancel the lookup.
5. When the lookup is complete, the To: field will change to To: partial_address [nn found], where nn is the number of matching addresses found.
6. Select Lookup Results to display a list of addresses that match the partial address you've entered.

If no matches are found, you'll be informed. If more than 25 matches are found, a partial list is displayed. Be more specific to narrow the search and reduce the number of matches found.

7. To use one of the displayed addresses in the To: field, use the context menu and choose Select.

To add an address to the Company History folder in Contacts, select the address and from the context menu choose Add to Company History. If you send the message using this address, it will be added to Company History automatically. You can all use the Save to Contacts menu option to add a contact to your Personal Contacts.

To view the full address entry, choose View from the context menu.